We were able to take a look at two mission critical systems at the DLR (German Aerospace…
A Lean approach to product design involves validating your assumptions, starting with the…
The principle of A/B testing is very simple: Send half your users to one design (version A), the other half to another (version B) and measure which one does better at converting your users…
It is something of an irony that my worst buying experience of the year has been booking the Service Design conference in Paris. But I guess this extends to any conference.